Reserving your place
There are limited spaces for this virtual show. Once your booking has been accepted by email you will have a place on the virtual show reserved. At that point please make payment as soon as possible. If payment is not made by noon on Monday 23rd November, we may release your place to someone else.
We will accept cancellations by email up to noon on Monday 23rd November and will offer a refund if payment has already been made.
If cancellation is made after noon on Monday 23rd November we may not offer a refund (and would still expect payment if it hasn't yet been made) unless the cancellation is made because of one of the two following reasons: the school is shut due to Covid-19, or the year group the talk was intended for have been sent home to isolate due to Covid-19. In these two situations we will give you a refund of the cost of the ticket.
In the event of us cancelling the show due to circumstances beyond our control, we will refund schools the cost of their ticket.
We endeavour to deliver the show exactly as advertised. However, if the speaker changes due to unforeseen circumstances, schools are welcome to cancel and request a refund.
Accessing the call
Upon payment we will send instructions for registering for and joining the zoom call. If you are unable to join the call because these instructions are not followed or because of any technical problems at the customer's end, we will not be able to refund the ticket. We advise schools read the instructions carefully, check your they have the required technical set up in advance, and join the call at the advised time in case of any problems. We do not have a tech support team behind the scenes, just the presenter, so we will be unable to assist you with technical problems during the show.
The show will be broadcast live. While we will do everything we can to anticipate and minimise technical problems, occasional glitches in broadband connection are not unlikely, and we cannot guarantee a completely smooth broadcast.
Recording the show
Please do not record the show.